Kept

Account

Delete your account

Last updated October 16, 2026

Request deletion by email

Email privacy@feelkept.com from the address on your account and ask us to delete it. Include the company you work with so we can find you quickly. We reply to confirm the request came from you, then complete it.

Prefer to do it yourself? Sign in and return to this page, or use the app.

Delete it in the app

  1. Open Kept on your phone or tablet and sign in.
  2. Tap Profile.
  3. Tap Delete account, then Delete permanently to confirm.

Client portal users will find the same control under Settings in the portal. You are signed out as soon as it finishes.

What is deleted

  • Your login: the email and password you sign in with.
  • Your personal profile on that login: name, phone, and profile photo link.
  • Your access to every company workspace you belonged to in Kept.
  • Your notification settings and the devices registered for push notifications.

If you uploaded a profile photo and want the image file itself erased as well, email privacy@feelkept.com and we will remove it.

What your company keeps

Kept runs on behalf of the housekeeping company you work with, and that company needs some records after you leave. Deleting your account unlinks you from these records but does not erase them:

  • Your team record as your company entered it, and your completed turnover and inspection history, including job photos and reported issues.
  • Timesheets, mileage, and payroll or payout records, as tax and labor law require.
  • Property notes you wrote and the activity log, which no longer show your login.
  • For client portal users: invoices, quotes, and payment records.

Your company controls these records. To ask for them to be corrected or removed, contact your company first; we will help them act on the request.

How long it takes

  • In the app or on this page: immediate. Your login stops working and your profile is removed in the same step.
  • By email: we confirm the request within two business days and complete it within 30 days.
  • Records your company keeps follow our privacy policy: they stay while the company's account is active and are deleted or anonymized within 60 days of it closing.

Accounts that can't delete themselves

  • Workspace owners. Deleting the owner would leave the whole workspace without one. Transfer ownership to another admin from Team in the desktop app first, then delete your account. To close the company's workspace entirely, email privacy@feelkept.com.
  • Test workspace logins. These are shared and stay available to the team. Email support@feelkept.com to have one removed.

Contact

Privacy: privacy@feelkept.com
Support: support@feelkept.com